An Important Message from Lynda Taylor, VP of Wrangle – Wrangle’s New Email Security Measures

In Wrangle’s ongoing efforts to respect and protect any possible confidential information that we email to you, starting August 20th, we will have all outgoing emails that contain an EIN become secured emails.

Many in our employee benefits industry are accustomed to these secure encrypted emails that come from insurance carriers and your own internal structures. Under the leadership of Ascensus, Wrangle will follow suit and use this approach going forward. Although EINs are considered public information, they can mimic social security numbers. With states enacting strict privacy laws, there is a need to monitor EIN numbers.

In anticipation of your questions and concerns, particularly since encrypted emails require a password to open, we have prepared a set of questions and answers found below.

There is one sentiment that we do want to stress – our focus remains intact – Wrangle will continue to do the heavy lifting on your Form 5500s and Plan Documents with uncompromised support and service with your best interests at heart.

Q: What is Secure Mail?

A: Secure Mail is a web-based, encrypted email solution designed to protect the information contained in each email message and any

Q: What type of information is monitored by Secure Mail?

A: Secure Mail monitors for any numerical data that can be used alone or with other sources to uniquely identify a person or This data includes strings of numbers that include Social Security numbers (masked or unmasked), employer identification numbers (EINs), Personal Identification Numbers, and other financial account numbers.

Q: Why are EINs, which are public information, subject to Secure Mail monitoring?

A: We take protecting client information very seriously and continually explore new ways to protect While EINs are indeed public information, there is a slight chance that they could inadvertently mirror an individual’s Social Security number. Since many states have enacted changes to their state privacy laws that set stricter standards for the protection of personal information, Secure Mail must monitor EINs.

Q: How does the email security system work?

A: Each time we send an email, the message and attachments are scanned for strings that may indicate the potential presence of numerical data by our email filtering system. If the system determines the email or attachments may contain such data, the email is rerouted to our Secure Mail

Q: If I send an email that contains an EIN, is it subject to Secure Mail?

A: Incoming emails aren’t monitored by Secure Therefore, emails that you send to us won’t be routed through our secure system. Our current method for receiving and processing emails will remain the same.

Q: Are Form 5500s that post out of The Wrangle Dashboard or DocuSign subject to Secure Mail?

A: These emails aren’t integrated with our Exchange server and won’t be monitored by Secure Mail.

Q: How will I be alerted that I have Secure Mail?

A: The Secure Mail system will automatically send you an email notification from our Secure Mail server with a link to log in and retrieve the message and

Q: How do I get the email and information in Secure Mail?

A: Click the “View Message” link in the email notifying you that a message that is available for If this is your first time logging into the system, you’ll need to complete a short registration process. Follow the registration steps to complete your log in and retrieve your message. If you’ve used Secure Mail before, you’ll only need to enter your password. To get to Secure Mail without an email prompting you to retrieve a message, go to https://secureemail.ascensus.com.

Q: How long are messages available in Secure Mail?

A: Messages and attachments expire and become unavailable after 180 days, whether they’ve been opened or The main interface will show days to expiration for each message. Once you open a message, you may download attachments for future reference and delete or save the message. You may also respond to us directly in Secure Mail.

Q: What if I forget my password?

A: You can select “Forgot Password” on the Secure Mail login Secure Mail will offer you the option to email your password hint phrase or reset your password. If you didn’t set a password hint phrase, or if you’re still unable to log in after reviewing your hint phrase, select reset your password. Secure Mail will send you an email with a link back to the website. By following that link, you’ll regain access to Secure Mail and create a new password directly on the website.

Q: What are the system requirements for Secure Mail?

A: Secure Mail is web-based, so you need a current web browser, such as Internet Explorer®, Firefox™, or Safari®.

For further information, please contact Ann McAdam, Technical Consultant at Wrangle at amcadam@wrangle5500.com.